The
state of the art datacenter facilities located in Dallas,
Texas. Both facilities offer complete redundancy in power,
HVAC, fire suppression, network connectivity, and
security. With over 35,000 sq ft of raised floor and
15,000 sq ft of static free tile, We has an offering to
fit any need. Our product offerings includes private data
suites (mini-datacenters), private caged suites, cabinets,
half-cabinets, tri-cabinets, and rackspace by the Unit.
Both facilities sit atop multiple power grids driven by
TXU electric, both facilities have multiple Liebert and
PowerWare UPS battery backup power, and both facilities
have onsite permanent generator power. Our HVAC systems
are a combination of glycol, chilled water, and condenser
units by Liebert and Data Aire to provide redundancy in
cooling coupled with 6 managed backbone providers. Twelve
more third party backbone providers are available in the
building via cross connect. Fire suppression includes a
pre-action dry pipe system in both facilities including
VESDA (very early smoke detection apparatus) along with
over 600 smoke detectors. Security is also concern for The
Planet and our customers so all facilities are key card
access with CCTV for maximum security. All visitors to the
datacenters must check in and out of the facility. The
goal is to provide maximum redundancy in every facet of
the datacenter environment to facilitate 100% uptime for
your entire hosting infrastructure.
We
monitor all our customer equipment and datacenter
infrastructure is being monitored at all times by
automated systems and manually as well at all times. The
IPAlert system monitors up to 16 different services over a
private or public IP network without a client install. Our
premium IPAlert system also includes a client based
monitoring application that will allow us to drill down
and monitor all internal server services such as ram
usage, CPU usage, applications, services, and internal
temperature.
The
IPAlert system is available online 24/7/365 for viewing
services and up to date statistical information. The
IPAlert system also houses key escalation procedures
designed and supplied by each customer to ensure the
correct escalation path is utilized at the first sign of
trouble. Our NOC personnel monitor the IP Alert System
24/7/365 from both datacenter locations with technician's
onsite around the clock to assist you in your needs.
Monitoring includes free "hands and eyes"
service to all customers for emergency situations that
require additional assistance.
Our
internal network architecture utilizes the Enterprise
routing and switching engines from Juniper and Cisco. Our
network is fully meshed and redundant with 6 backbone
providers. Our current network consists of, UUNet (GigE),
Level 3 (GigE), Time Warner (GigE), Global Crossing (GigE),
Verio (GigE), and ATT (DS3).
All
dedicated servers are delivered with the following
standard features:
-
A
high-speed dedicated Internet server
-
Hardware
guarantee: We will replace failed hardware within
3hours
-
Basic
server monitoring: 24 hours a day, 7 days a week, 52
weeks a year
-
Total
control of your server with root or administrator
access
-
Rack
space in our leased facility
-
Server
reboot and/or application shutdown and restart
-
Uninterruptible
power management system and redundant power
-
Uninterrupted
air cooling and security system in the datacenter
location
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Connection
to 8 backbone service providers
-
24/7/365
Onsite hands and eyes for reboots and assistance
